Day light ******* from SAA

<p> </p> <p><br />In all my experience of flying I've always used your resources SAA and in the first 3 times of flying with you i was so satisfied and praised you so much, told friends and family never to use any other airline besides SAA, UNTIL all that changed yesterday evening.</p> <p><br />im so disappointed with your airline and the customer service i received yesterday evening was disgusting, i was initially booked for a flight on the 16/06/2016 (Cape town) returning on the 23rd June, my flight was a successfully one thou it was delayed but from my exceptional experience with your airline previously it was not a train smash.</p> <p><br />I'm an agent at State Security so i was requested to travel while i was on leave to Mafikeng returning on the 24th June which i needed to pay R170 for changing the flight times new time being 18h15 26/06/2016. Successfully i was able to pay that amount.</p> <p><br />i arrived at the airport at 05h05 my flight was 18h15 the law i set for my self is to always arrive an hour or 45 minutes earlier so i can have time to check in and relax a bit before boarding: at the check in queue there were over 30 people on the queue, i got to the consultant around 05h45 and he rudely said i missed my flight and i explained to him that its impossible as i arrived earlier he said i should be here 40minutes prior time and i tried to explain to him but he refused to listen and i asked why were there only 2 consultants working while there's over 30 people requesting assistance, he rudely responded by saying people decided not to come to work, now i ask you how is that my problem???????</p> <p><br />He then told me to go to ticket sales, i got to ticket sales but the manger there some white lady was assisting other people for some flight that was cancelled and eventually she disappeared in one of the staff rooms, i spoke to the consultant and she told me i need to pay R770 on top of the R170 that i paid to change the times of the flight, that's is bull****, your incompetence has cost me money and financially inconvenienced me and i swear that this is ridiculous.<br />i was calm and paid and went to go check in and there was about more then 30 customers queuing and i joined the line as i was in the line, some consultant came and called all the Durban people for the flight for 7pm and i asked myself why was that not done earlier for the cape town flight for 18h15<br />lack of consistency is damaging the business but i still stood in the queue. eventually it was 18h30 i had to go look for a manager now cause i had to complain about the pathetic service, unfortunately i don't remember his name but he was very helpful he checked me in with one of the consultants and eventually i took my 19h30 flight.</p> <p><br />Arrived in Cape town at 21h45 and went to go get my luggage, only to find out that it was missing its not there went to the luggage enquiry desk and my luggage was only going to arrive at 23h00 and my driver was already there, so waiting was not an option cause i was going to have to pay R350 x 2 as the driver was there and was not going to wait for me unless i pay him extra. i was told my luggage will be at my place in Green point around 06h00 today and guess what my luggage only arrived after 9h00. i had to miss 2 important meeting due to your delays and pathetic service. money was wasted due to your incompetence.</p> <p><br />its always stupid to argue with a fool but who gives your consultants rights not to even bother to listen to the customer while complaining this whole thing of having to pay R770 due to your lack of consultants is not right it could have been avoided. i want my money back i feel i was ******.</p> <p><br />i expect to hear who this will be defended and please do check my complaint on Hello peter.</p> <p><br />kindly address such matters unfortunately i did not record anyone's name but i know you are aware who was working form 5pm till the time i left so address all your subordinates so we as customers could be satisfied and well assisted.</p> <p><br />Please Note if in case you need all my tickets and all receipts for this inconvenience will gladly forward it all TO YOU .</p> <p> </p> <p><br />regards<br />Endurance<br /> ********** 315 </p>