Damaged Luggage missing since 11th February

After returning from on an SAA flight on 5th February I discovered my suitcase pulley handle was damaged. I contacted SAA and was told to bring it into ORTIA baggage counter within 7 days. I completed the necessary forms and dropped off my damaged bag on the 11th February. <br> I heard nothing from SAA - so contacted the luggage call center on the 31st March - they could not provide any feedback (it seems the form hadn't been captured yet). I then contacted SAA Customer Service, they were helpful and got Moses Radebe from SAA Baggage to contact me. After explaining my issue to Moses he asked me to email him a copy of my claim form (including certified affidavit), as well as photos of the damage to my suitcase.<br> He rep**** to my email the same day that he would download the docs and contact me with next steps (on 31st March). <br> I heard nothing further - so emailed Moses again on the 16th April. I heard nothing and emailed him again on the 22nd April. I telephoned Moses as well - no reply. I received NO out-of-office reply nor voicemail on the phone. Maybe he has left SAA?<br> <br> I will be travelling again on Friday - and do not have a suitcase!