DAMAGED LAGGAGE BAG

On the 10th November 2016, I was traveling from OR Tambo Airport to Cape Town. I checked in at the counter and dropped my Bag. When I arrived in Cape Town to pick up my Laggage Bag I noticed that it was damaged and I reported it at SAA counter for Laggage and the checked the bag. I received forms to submit for my claim. I filled in all the forms and I was told that I need quotation of the Bag I submitted all the required documents and I was told my claim will be finalized within 21days and guess what 21days pass with no response from SAA. I had to do follow up and guess what I was told that my claim is with Finance department for payment of 800 and something and my bag was worth R2500. The bag is not from the Chinese shop and I dropped my bag at the airport.