Damaged baggage no replacement

<p>I do not know how to have my voice heard with SAA . 15 May 2016 i flew to HRE and on arrival my bag was damaged and broken the wheel was off and there was a gaping hole in the suitcase . I reported the fault and was told to deliver the suitcase in South Africa since i am resident there as they needed 30 days to review and decide action. I dropped off the bag 2 June at the airport and the lady who took it said I did not need to complete any documentation. 2 July I called to follow up as I was prepping for a trip to my dismay apperntly the forms for the claim needed to be completed and only then would they work on my claim. I did this same day and sent the forms. 4 August 2016 still no response I called the lady claimed she would call me back .</p> <p>SAA is a fully insured airline why wont they claim my bag from insurance and pay me my money or better yet buy me a new one of the same brand? I have had to buy a new suitacase and still no payment for my damaged one . I need someone to look into this 3 months for a broken insurance claim. How can an airline have such incompetence?I WILL NEVER FLY SAA again I was a loyal but this is not acceptable.</p>