DAMAGE LUGGAGE

On the 28th November, i flew from Port Elizabeth to Cape Town through SAA ,and only notice when I reached home that my suitcase was damaged. On the 16th Dec I wrote an email regarding the damaged suitcase to SAA attached the photo of the suitcase, how it was damaged . I only got the response on the 21st from Mr Msiya Gift ,who told me that their policy says I should have registerd my complaint in 7days ,failing which there's nothing the company can do. <br> I responded by saying I didn't read their policy because my interest was to move from PE and to reach my destination,not to read their policies. I paid for my ticket.I stay 200kms away from the airport and there was no way that after I saw that my suitcase was damaged I could go back to the airport. I never received any response thereafter.