CustomerService

SAA, why are you so pathetic? All i see here are bad reviews and no response. You obviously don't care about you customer service. Our flights were rescheduled almost a month ago now. This is OK as we understand the policy. However the lack of customer service is disgusting. We have been trying to reschedule our flights since the 3rd of October and have been promised endlessly that we will get a call back. To date no one has called us. We have also sent numerous emails to no avail. We have called from London at our own cost and spoke to 5 different call centre agents as well as a team leader who promised to get this sorted. Over 2 weeks later, no surprise, we have not heard back for anyone. We have now reached out 6 times for help. Oct 3rd was the first email Oct 5th second email Oct 7th third email Oct 4th first phone call Oct 5th second phone call Oct 7th third phone call What is the point of having a call centre if no one can help?