CUSTOMERS PAY THE PRICE FOR POOR SAA SYSTEMS

I BOOKED 3 RETURN TICKETS ON THE FLY SAA VOYAGER ONLINE SYSTEM ON 22 MARCH 2015.<br> PAYMENT DUE WAS 53 000 VOYAGER MILES AND AN AMOUNT OF R1,018-00.<br> THE ONLINE PROCESS REQUIRES YOU TO PROVIDE YOUR CC DETAILS.<br> PAYMENT WAS INDICATED AS SUCCESSFULL AND AS A RESULT A DOCUMENT WAS ISSUED THAT STATES<br> \TRIP STATUS: CONFIRMED<br> "YOUR TRIP IS CONFIRMED AND THE RESERVATION IS GUARANTEED\""<br> I WANTED TO CHECK IN ON LINE TODAY - RESERVATION NOT RECOGNISED!!!!<br> AFTER LONG DEBATES I WAS NOTIFIED THAT THERE WAS A PAYMENT PROBLEM----HALLO!!! NOT FROM MY SIDE AS I HAD FUNDS IN ACCOUNT AND AS A RESULT OF PAYMENT I GOT CONFIRMATION AND A GUARANTEE!<br> I WAS FURTHER ADVISED THAT I LOST 53 000 MILES AS THIS NOW EXPIRED.<br> SO I LOST: 53 00 MILES"