Corporate Bully small man

What do you think about this? Corporate bullying me to accept a pitiful amount on damaged goods! I have used the National carrier (YOU KNOW WHO THEY ARE) They are in the news again! They have been my preferred courier of my outriggers from OR Tambo to other airports throughout the country. Not once were there a problem regarding time delays or damages at end destination etc. Last month a set of aluminium riggers (5 pce) already rigged with all components - (broken down into shorter sections) to 4m were sent under FRAGILE to PE airport. My client phoned me from PE to inform me the goods can not be released as they were broken already in JHB prior to loading in the aircraft, yet sent to PE!!! My client had to deliver a boat to their client the next day with the riggers. Naturally furious that the goods were broken I spent hours trying to locate the goods now lying somewhere on PE airport. Eventually a manager there told me the same - It arrived broken in PE. Hours later phoning to OR Tambo a claim form and apologies from Cargo division were sent. Another set of riggers were then transported back to PE. Yes I paid again just to get my clients More than a week later - phone calls emails etc etc I met with one of their cargo claim managers and more reassurance etc etc as to my frustration not only to the claim process but to the location of my goods. Another manager told me how the goods were mishandled prior to loading in an accident on a vehicle and that the culprit was caught on CCTV. The goods were then located and shown to me - SNAPPED OFF right through the tip sections. I don't give a rats @#%$^^ if they are US made Chinese made etc etc, but I know to snap those sections it was a big collision with something hard - (a container as were told to me) Anyway after many more weeks - claim forms - phone calls etc etc etc an offer of apologies and an amount of R426 ibased on weight! is on offer with loads of legal jargen etc. Basically take the offer or ****** off! This offer do not even cover phone calls or data. Let alone driving up and down to the airport - paying again as well as the costs to repair or replace the goods. I am writing this letter out of frustration with corporate companies who bully the small man into forced acceptance. Any replies how and whom to contact to take this matter further will be welcomed

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