COMPLAINT ONBOARD SA 191 : MRU TO JNB - 9th JUNE 2017

From: Peter West ********** Sent: Sunday, October 1, 2017 6:02 PM To: ********** Subject: FW: FW: COMPLAINT ONBOARD SA 191 : MRU TO JNB - 9th JUNE 2017 [ ref:_00Dw0loUW._500w01fK3AT From: Peter West ********** Sent: 28 August 2017 18:17 To: 'Thabo Boshomane' Subject: RE: FW: COMPLAINT ONBOARD SA 191 : MRU TO JNB - 9th JUNE 2017 [ ref:_00Dw0loUW._500w01fK3AT:ref ] DO YOU NOT HAVE THE DECENCY OF REPLY THABO?????? IF YOU DO NOT RESPOND POSITIVELY, I WILL PLACE THIS MATTER ON THE "HELLO PETER.COM" WEBSITE.... ________________________________________________________________________________________________ -----Original Message----- From: Peter West ********** Sent: Wednesday, 02 August 2017 9:44 AM To: 'Thabo Boshomane' Subject: RE: FW: COMPLAINT ONBOARD SA 191 : MRU TO JNB - 9th JUNE 2017 [ ref:_00Dw0loUW._500w01fK3AT:ref ] Hello Thabo, I honestly consider this a pretty poor excuse for an apology.!! Perhaps I should consider handing the matter over to my Attorneys?! Considering the physical battering and verbal abuse that I had to endure, all I got in return is a telephone from you with a poorly worded email which took nearly 2 months to reply to. (13/6 to 1/8). Under these appalling circumstances the least SAA could do would have done was to at least offer us complimentary flights to my wife and I, or a reasonable gratuity of Voyager Miles, which would have at least compensated for the mental and physical abuse that I had to endure.! Peter West Voyager Number is: 143778. 83E Maroela Street, (PO Box 1151) KOKANJE - NYLSTROOM 0515 Tel: ********** 511 ___________________________________________________________________________________________________  -----Original Message----- From: Thabo Boshomane ********** Sent: Tuesday, 01 August 2017 3:29 PM To: ********** ********** Subject: RE: FW: COMPLAINT ONBOARD SA 191 : MRU TO JNB - 9th JUNE 2017 [ ref:_00Dw0loUW._500w01fK3AT:ref ] Dear Mr West, I refer to your email of 13 June 2017 and our telephonic conversation of today, regarding your recent travel experience. We would like to assure you that the treatment you endured is was no in line with our standards and level of service we intend offering our customers. Our aim is to expose all our valued customers to a seamless travel experience so we become a top of the mind choice of airline in their next air travel. We are saddened that this was not case in your recent travel with us. We regret the attitude your were given when disputing the treatment. We feel the situation could have been handled better. The matter has been taken up with our Inflight Services Department to ensure that urgent corrective measures are implemented to discourage repeat of such eventuality. Once again, Mr West, please accept our heartfelt apology for the frustration and impression this experience must have left you with. We trust that this experience will not deter you from using our services in future and look forward to welcoming you on board South African Airways soon. kind regards, Thabo Boshomane. ref:_00Dw0loUW._500w01fK3AT:ref --- This email has been checked for viruses by AVG. http://www.avg.com

From: Peter West ********** Sent: 13 June 2017 11:14 To: ********** Cc: ********** Peter West - SAARP Subject: COMPLAINT ONBOARD SA 191 : MRU TO JNB - 9th JUNE 2017

COMPLAINT

It is with regret that I find it necessary to lodge a formal complaint against an individual Hostess onboard flight SA 191 from MRU to JNB on 9th June, 2017.

The individual Hostess concerned was a Ms Tumelo Maulia. I am a disabled passenger sitting in seat # 30C. I was boarded on your PAU and shortly after takeoff, the Cabin Staff commenced serving drinks and meals. On at least two occasions this Hostess had total disregard, regarding the fact that my disabled leg and my arm were slightly protruding into the isle and each time she collided into my arm, causing my elbow to cut and bleed and subsequently bruise severely.! (See photos attached). In each occasion, there was no apology offered.

In addition, due to the somewhat limited width between row 29 and 30, and that the passenger seated in front of me had his seat in a maximum reclining position, I was unable to properly lower my tray-table correctly. Hence I could only eat my food to a tilted angle. After great difficulty, I completed my meal and I requested Ms Tumela to please remove the tray and empty contents from my tray-table to kindly allow me to return to a more comfortable sitting position. She was extremely rude to me and had the audacity to snap at me - telling ME that I was rude to her!!!!

She at least mumbled a sort of lame apology when I was about to disembark from the PAU, realising that I was disabled. But frankly this was far too late!!??

I have flown on SAA for as many years as I care to remember and this is the worst service I have ever received to-date.!!

My Voyager Number is: 143778.

Yours faithfully,

Peter West 83E Maroela Street, (PO Box 1151) KOKANJE - NYLSTROOM 0515 Tel: ********** 511

From: Peter West ********** Sent: 26 July 2017 10:12 To: ********** ********** Subject: Importance: High

I AM STILL WAITING A RESPONSE TO THESE EMAILS ATTACHED???!!!!

YOUR SERVICE IS ATTROCIOUS!!!