Compensation-replaced items-luggage lost/delayed

Arrived Dec 29,2016 from Toronto Canada via Frankfurt on SAA# 0261/079 -NO LUGGAGE-was advised claim number &tel no. to call to follow up. After many calls to baggage claims finally located luggage which was returned 4 days before returning to Canada. My visit was for 2weeks. Had to purchase clothing/toiletries/shoes while awaiting luggage. Returned to Canada awaited many months for response to email to SAA baggage claims as to how to file claim for reimbur*****t of expenses -eventually received claim form, which was returned by mail to SAA in Johannesburg June 2017-no response sent email Sep/17 and again Oct/17 again no response. Concerned, paid to do Affidavit and sent all original receipts plus very personal information attached. What do I have to do to get a reply and reimbur*****t. This is rediculous and frustrating. Cannot call being 7 hours ahead of Canada business hours are not conducive to our country? Very anxious due to personal information attached to claim form!!