Client service & complete disregard for clients

SAA treatment , customer service agent & money making **** ,lack of common sense and total disregard for name spelling error. on Thursday 21 August 2025 I was refused boarding due to the incorrect spelling of my name. After request & providing my ID, Passport and drivers licence to clarify my identification the Customer Service agent Mr. Tebogo Matlonya still refuse , understand, trying to debate or use common sense to allow me boarding. I was told to buy a new ticket @ R9414.00 for the return ticket JHB-CPT & CPT -JHB or stay home the exact words used. I was referred to check the policy which i still not have and comments from the agent that i have the whole weekend to look it up (Policy rules). What i don't understand it that the same person (me) cant board because on my name not correct spelled , but if i pay the said amount R9414.00 my identification documents will be accepted. Common sense SAME person, SAME seat and R9414.00 later... Original booking was R6600 for 2 x adults excluding arrangements for the weekend accommodation , rugby tickets & entertainment. DO THE SUM PEOPLE. To take things further another spelling mistake was observed by ME and highlighted - GF surname on the ticket / boarding pass incorrect spelling but that was okay for boarding. Rules only app**** as the agent feels not the policy. His word I'm in charge and my call is final... just walking away. UNPROFFESIONAL !!!! @ SAA My view what right or wrong and up to what point is things acceptable or not. . Why is one ticket accepted for the same mistake but the other is rejected. WHAT IS ONE SUPPOSE TO DO on a weekend that is suppose to be fun & planned break been spoiled by 1 x person with no common sense & using a policy that is misleading and not even produced on request from a client. SAA will never see me again as a client. People be very careful when you book with SAA as its a ********* business with now client service, understanding or empathy for people / clients.