Chaotic service

<p>I paid an extra R500 for seat selection - extra legroom- on a return flight to Heathrow in May/June 2016. I did not get extra leg room on either flight. I assume the aircraft was changed between my booking and the flights. I received one refund but am still waiting fo the other. It has been rejected but the date quoted for the rejection was incorrect. Tebogo quotes 2nd May instead oof 2nd of June. I have quite asubstantial reward program and am changing to Avios. Finally after 7 months of poor service my loyalty to SAA has dissipated.</p>