Cash Refund from SAA Voyager Platinum Desk

I made a booking on SAA Voyager on 17 September 2015. I later cancelled the booking on the same day due to a misunderstanding with the Voyager Platinum Desk consultant. I then made a fresh booking using my other card. During this time, the payment was already made. I have since made numerous calls to SAA Platinum Desk without joy, trying to follow up on my repayment and reversal of the money deducted. I get promises to be called back and nothing happens. It is two weeks now and my money has not been refunded. The total amount to be refunded is R 12 153.72.<br> <br> This is my last resort. I hope you can assist. <br> <br> Regards,<br> <br> Sibusiso