Care about customer? I DONT THINK SO!!!

<p>I flew from Toronto to London to JHB to Phalaborwa on 4 and 5 November. I arrived at JHB only to find that one of my bags were missing. I reported to the baggae desk where i was informed that the bag was delayed in London and was on the next flight to JHB and would be sent along with my flight to Phalaborwa. Me being a trustworthy person (very dumb in hindsight) took the promise that was made and continued to Phalaborwa. My bag has never arrived. I submitted claim forms (long process of running around to police station and everything) and finally on 1ST december managed to get confirmation that ALL documents have finally been received. Now, 3 Months later, after numerous phone calls, countless e-mails i have been informed that my claim is not registered because they are waiting for claim forms and documents. 3 MONTHS AND NOTHING HAS BEEN DONE. SHOCKING, DISGUSTED, DEMOERIN... words are not strong enough to explain how i feel right now. Our national carrier??? more like national disgrace. This is how you treat your customers? SOUTH AFRICAN AIRWAYS STRIVES TO INSPIRE OUR CUSTOMERS WITH AFRICAN HOSPITALITY IN EVERY DETAIL, EVERY TIME... Your slogan... your joke. Thank you for giving me another reason to be dissappointed</p>