Cannot amend booking - nobody willing to help

I am unable to change my booking. None of the reservation mediums work. When I email the email address listed on my ticket (specifically for reservation amendments), I am informed they cannot help and get sent a contact number. When dialling the contact number, I am unable to select any options as the line does not work (I can hear the options, but when dialling “1” to go through to reservations, nothing happens, and the call disconnects). I have even reached out on Twitter (X) and if you can actually believe it, they responded and told me to call the contact centre on the same number that does not work to tell them the number doesn’t work. This is not an exaggeration. Someone actually told me to call a number that I had said doesn’t work to tell the person on the other end that the number does not work.

In summary, I have a flight in a few days, which I cannot change because every single medium available either cannot help or is not willing to help or does not work. Doesn’t seem like much has changed at SAA.