Cancellation, Delay and no communication

<p>How ridiculous is this!!! We had a flight with SAA to leave at 16:00 today on the 1st of January 2017 from JHB to CT, so we got to the gate just before 15:00 and waited. At 15:30 when we had to start boarding, we see that on the screens it says that the flight has been canceled without any explanation why. All the passengers started huddling around the desk to ask if anyone knows anything, so we ask the desk but receive no answers. Around 16:00 they let us know that the flight was canceled due to technical difficulties, but there give no further info regarding being transferred to another flight, where to get our new boarding passes etc. Finally, they tell us that we have two options, a flight at 16:20 and one at 17:00 for those who checked in their luggage. We wait around another 20-30 mins and still there is massive confusion with no one really telling us what we need to do next even though we ask them continually, it's was if they just couldn't hear us. More than an hour later they tell those still waiting around that the 17:00 flight is now full and we are placed on the 17:45 flight. We stand in the line to get our ticket transferred on the flight and the attendant prints out our tickets with the wrong surname even though I pointed out twice that the name he was choosing wasn't our surname, so I walked back so he can find the right names to eventually get the right tickets. We moved to our next gate and when we had to start boarding for the 17:45 flight they told us that our flight is delayed by half an hour AGAIN!! I'm completely shocked, appalled, disappointed and disgusted with the horrible way that the SAA staff handled the situation. The lack of communication, not once saying sorry for the delay and further inconveniences, and the SAA personnel at the gate ignoring you even when you are talking to them face to face. I tried to tag them in my post and it is not allowed.....I wonder why???</p>