Can SAA please refund me

<p>I booked a flight on behalf of my sister from East London to Johannesburg on 24 Dececember 2016, i used my credit card to pay online immediately. I noticed that i had populated my sister's ****en surnam, i had to change it as she had to present her ID when checking in. I called South African Airways 5 minutes after i made the booking, alerting them that i had made a mistake.</p> <p>The consultant informed me that he has to cancel the previous booking and rebook my sister for another flight with the correct details. i was informed that i will be refunded after 21 days. i have been following up everyday for the past week, one consultant tells me my refund is finalised, the other tells me its not finalised, i was told on Friday that the refund has been paid out on the 29th of January but i still havent received anything, this is a huge inconvenience as my credit card will now be in areas and on top of all of this they have deducted R290 for the service fee, making my amount even lesser. can i please get clarity on when my money will be paid.</p>