CALL CENTRE AGENT INCORRECT INFO

I called the call centre agent during the domestic specials on 23 June 2015, the call centre agent informed me that an unaccompanied minor can only fly on a domestic flight once an unabridged birth certificate. Which is incorrect info and as a result on the *********** actions that is not expected that a big corporate organization would not train their staff to have the proper facts. Thereafter the prices was close to a R1000 more I laid a complaint with two different team leaders David Mahlako & Elias Mandishono both promised to call me back and didn't follow through when I called again the team leader Dawid Mahlako just show the dont care attitude and said he listened the recorded calls and agree with my complaint but he couldn't reach me and the prices stands as R1000 more to book a new flight as they could keep the complaint for more than a day. I didnt expect that from SAA and is a very unhappy customer and will make sure I spread this word and in future have no deals with SAA. <br> <br>