Booking ***

Hi there,<br> <br> I was on a call with one of SAA's consultants from 12:36pm on Monday, 6 July, and enquired about changing my bookings from the existing travel date in September to another date. While on the call, she said that my booking had been cancelled by a user using my booking reference. But I had not requested that my booking be cancelled, just changed. I was made aware that the booking was made during an offer and is non-refundable.<br> <br> The lady helping me was of no help, she was rude and insisted that I was the one who cancelled my booking. If you listen to the call recording, you will hear for yourself. Why will I cancel my booking while I am on a call with a representative. I simply wanted it changed, NOT CANCELLED! <br> <br> On Tuesday, 7 July, I get a call from the representative and he tells me that my booking cannot be reinstated because the seat has already been taken. If someone acted immediately on my email that I had sent the day before, this problem would not have occurred. I have still not heard back from SAA even after sending an email to follow up on the 14th of July.<br> <br> I want my booking to be reinstated!<br> <br> Thanks!