BOOKING CANCELLED BECAUSE CALL CENTRE OFFLINE

SAA, On Monday 4 May at around 10am, I made a booking with Voyager for myself and my daughter, JHB - DLA for 9 May, return 21 July. I was able to pay immediately for my ticket, but since there were not enough miles for my daughter's ticket, I booked a ticket that cost the full price of R6,614. I made it clear that I would like to make payment for the 2 tickets immediately. Musi at Voyager told me that I have to pay for my daughter at the Central Reservations *** since it's not a voyager booking.. I immediately called this number at around 10:45, after receiving the booking confirmations via email. Kisiboni answered the phone and said that Central Reservations are currently OFFLINE so I could not effect payment, I have to call back later. I subsequently called the same number, holding for almost 30 minutes with NO ANSWER. Today when I phone and finally got hold of Diselani at 16:40, I was told that the ticket auto cancelled because I did not make payment and that the ticket for my 2 year old daughter now costs R9700!!! At 21h35, almost 6 hours later, I still do not have an answer as to why I have to pay R3100 MORE FOR SAA's fault!