Booking

Booked a flight online (on the SAA website), paid via credit card, received confirmation of booking and payment (from FNB) but an hour later my booking was cancelled and my credit card account was debited again for the same booking. Spoke with the customer contact and was informed that they cannot find either of the account debits. Service center agent asked me to send my credit card number via email to ********** at which point i realised they know nothing of either customer service or ***** risk (having asked for my credit card number to be sent). This is completely unacceptable behaviour by the service center agents and SAA. To debit my account twice then have the nerve to tell me they cannot find the transactional records is not just a sign of incompetence but blatantly ********.