BOARDING QUERIES

I missed my flight on 25/12/2015 of which departure time was 10.40 am and we arrived at the boarding gates before 10.15 am of which they were to our surprise already closed. Efforts to rectify the issue have been fruitless as the staff at SAA Airlink are not keen on solving the problem but very keen on insisting that they are correct and that no refund or alternative can be made. I do understand they have a no refund policy based on a no show of passenger but in this case the least they could. Have done is book us on the next earliest flight with a penalty attached as it was not a no show.. In this regard I dont think I will have the zeel to book on this airline anymore unless I am left with absolutely no other alternative. I think really thst this is such ridiculous and unfair service to clients. Flying does not come cheap and this is very hard earned money we spend only to get such terrible service...