Bigger SAA nightmare than first expected

<p>After a nightmare return trip from Europe my wife's suitcase has now mysteriously disappeared. 25 kgs of personal belongings and family gifts plus new suitcase. Bar code number et al. In this day and age? As usual no urgency, no feedback, mistakes on processing claim etc etc etc. the usual stuff south africans have gotten used to now. They dont know where my bag is and cant trace it??? I was told my 4 bags had arrived - LATE - and when I went to airport ONE was NOT THERE. SA para statals make you feel like you are a participant in HUNGER GAMES. They will never get out of the red operating like this. They are doing customers a favour.</p>