Beyond unsatisfactory service

<p>Firstly, I would like someone to phone me with immediate effect to resolve the issue of my lost luggage, </p> <p>On July 16th the inefficiency started . The outbound flight , the aircraft arrived 30 minutes late. A further 60 minute delay followed, while someone was running around with the passenger list , who could not be located. The aircraft could not take off without this . But, far worse was to follow on the return flight. </p> <p>On arrival at Heathrow airport, I was told due to technical problems the flight would be delayed until the following day . Why could they not have e mailed me this info. We were put into a hotel overnight. No provision was made for a shuttle to return passengers to the airport, the train only runs from 6,30 am. Incurring taxi costs .</p> <p>On arrival at the airport the desk didn't open for a further 30 minutes. </p> <p>Once on board the aircraft, there was a further two delays with a problem of loading the luggage. </p> <p>While breakfast and dinner was served on board . Lunch was a packet of chips .</p> <p>The in flight entertainment had to be re booted 3 times.</p> <p>On arrival back at OR Tambo, and a lengthy wait , no luggage! No satisfactory answer was given . Would the luggage be on todays flight. They didn't know. Seems only 7 out of the 8 containers was loaded. Even the crews luggage was missing. </p> <p>The communication via the Web site , flight tracker etc was lacking in updates. Mostly saying the status unknown. Would I fly SAA again? At this point a definite, NO</p> <p> </p>