BAGGAGE LOST AND LACK OF ACCOUNTABILITY

@siyabonga qozeleni or whatever his ****en name was, e-mail adress: ***, the operations manager and his equally stupid colleague called avela, when my son arrived on the 3rd Jan 2026, originally from Dubai, he re-checked his baggage at O R Tambo and board another flight that arrived at King shaka airport at 08.50 with 1 bag instead of 2. He was then told with the other group of people, that their bags will arrive with the 11h00 flight. Indeed the other people's bags arrived and his was not there (coincidentally others were white). He was told to fill a form and leave however, he waited for us. 6 hours later, his bag was still not there. Instead of explanation, we were met with no accountability, arrogance and no solution. 24 hours, there is still no bag, no solution nor a way forward. SAA is full of incompetency and will not take accountability!!!

This stupid suyabulela, told us to go home d will ensure that our bags are delivered last night with my daughter's stuff who has left for Cape Town. He never called. Instead when I call this morning, he initially ignored my calls for probably 10 minutes. Then reluctantly picked up and when I ask what is the progress he was not saying anything until I lost it and put the phone down. Three hours later when I call his phone goes un-answered!!!

SAA, lose our baggage and expect you to be calm about it and when you lose it, you get punished. siyabulela, avela and the entire saa must ****en go to hell!! i am going to sue the hell out of you, i promise!!