Bagagge Lost

<p>I flew to Cape Town last night to arrive in Cape Town without luggage. I checked in at 17h05, so I was at the airport in ample time, actually one of the first to check in for SA365.</p> <p> </p> <p>When I enquired about the luggage, the people were non caring, till today I still have not even received a “ We do apologize” it was as if this were NO problem to them, Nobody could tell me where my luggage were at that stage, or how it will be found, just a this will be delivered in due course tomorrow</p> <p> </p> <p>I am in Cape Town for a new job and have a meeting in Somerset West without clothes, or my presentation aids and documents needed for this, but to SAA this was not a problem, who cares if you lose your job, this were their attitude. By this morning, I called again, to hear that they closed the ticket at 21h30 last night. So it was closed while I were still at the airport waiting to hear what to do and when I will receive my luggage and this morning still no luggage. When I called, it was said that the luggage will go out with the first drivers, when, they could not say, what time they could not say… will I receive it this morning, they could not say!! It is a state secret or can they really just not determine. It was marked as urgent, but at 07h00 they still could not say if a driver collected this, will it be with me the morning, only in due course.</p> <p>Another matter that they cant assist with is, if you have been able to get hold of toiletries and needed items after hours, this is just your problem, they expect you to stay over without a toothbrush, deodorant or else this is just for your cost. How inconsiderate!</p> <p> </p> <p>The persons responsible to assisting with looking for the luggage in Johannesburg were not on duty last night. From 08h30 onwards nobody answered the phones in Johannesburg, I would like to know who is responsible for this. Are we this *********** in South Africa, that we can’t take responsibility for anything, we don’t know anything we cant say sorry and we cant get it right.</p> <p> </p> <p>Can someone at least just call me, or is that also too much trouble, as I have noticed, the customer is always wrong at SAA Baggage</p> <p> </p> <p> </p>