BAD SERVICE FROM RESERVATIONS CALL CENTRE

<p>Good Day</p> <p><br />I made a booking for an unaccompanied minor yesterday evening and unfortunately the phone got cut off and I didn't get the booking number however the Agent told me to call the next morning at 9am to confirm if I can make the payment.<br />I phoned at 9.30 am today and I was told to phone again after 30 minutes. I phoned after 10 and was told to call after 3 hours. I just called and I am told there is remarks on the reservation that the address for Bulawayo was not provided because the phone was cut off.<br />I am very disappointed by the service provided by the Agents I spoke to in the 3 calls I made because they could have simply told me that there is missing information and the request hasn't been actioned and I should call again after 30 minutes<br />I have wasted time and incurred unnecessary telephone costs because they could not tell me what is required.<br />It is very disappointing to receive such service and I propose the Agents get trained on how to read remarks on bookings so as to not waste the customer's time.</p> <p><br />Please address this issue, as this is not the way to treat customers.</p> <p><br />Regards<br />Nokuthula Booking number J9PSP7</p>