Bad service

I was treated very unprofessionally by the employee Sihle Tshabalala. I booked and checked in online. When I got to the Airport the boarding pass sent to me could not scan. I had to request for a printed one. I was sent from pillar to post to obtain same. I then received a call from Sihle who rudely told me that the flight will leave me even when I explained the situation to him and that I am at the airport and am being assisted with printing same. I was served by two ladies who displayed empathy and even tried to explain to Sihle that the pass has been printed but he could not take it. Customer care goes a long way. I did not make it to the flight and had to report to work in Johannesburg the following morning. Employees like Sihle give companies a bad name.