Bad service at SAA baggage services

My baggage was lost in November 2020 on a flight from Mauritius. I submitted a claim and it was finally accepted after the 2019 xmas holidays, in January 2020 they told me the claim was waiting for approval from the finance department. In February 2020 still no answer from them until we went in lock down in March 2020,after which I only received automated email responses from the baggage department. The call Centre still give the same automated answering with the same lock down message. My dilemma is that my company don't want to refund me for lost baggage because I took to long to make a submission at the company,but I was waiting for SAA decline/accept the claim before submitting it to the company. I would like to know how do one proceed to contact SAA baggage services regarding the status of a claim and get a proper response. The normal email channels is not working. I know they are bankrupt, but are they still operating.