Bad Service and a bunch of *******

I am highly upset with SAA On the 24th of November 2017 I booked with SAA online and entered my card details the following day my bank reversed the money into my account. .Spoke to a consultant at SAA told me to try again which I did and the money was reversed into my account.. Spoke to another consultant he took my card details said within half an hour if I don't get a email I should call which I did not receive an email.. called again and the consultant told me my payment won't go through as it is a debit card and not a credit card.. so I asked her will the booking cancel on its own or do I need to cancel it online she told me it will cancel on it's own.. So I than booked with another airline the very same day at had 7pm SAA takes money out of my account for the booking after I was told it is a debit card and payment won't go through.. Without my consent they take my money. . I spoke to a consultant on the 26th she said she will hand it over to the escalation department A lady did contact me from that department and said she will handle the matter as they need to listen to all my calls and take it from there. . She did call me back and said they news the other airline booking reference to see if I I have another booking in order to refund me.. She called me back and said they will refund me within 40 working days time so I told her this is their fault how can it take so long to refund me so she said she will try and get them to do it earlier so I called her and the feedback she gave me was within 27 working days fine her name was Lehlohonolo Lekoloane I received an email on the 30th of November to say Dear Sir/Madam We have received your refund application and finalisation thereof should be complete within 21 working days.

So I decided to call the refund department on the 20th of December to find out what is happening I spoke to a lady named Adolfina her attitude very laid back and I explained to her and she tells me now it's not yet finalised so I told her but I received an email stating it has been finalised so she said she will speak to her superior and get back to me I waited on the line she said her superior has taken it as priority and I will get my money by Friday the 22nd..

I told her I have bills to my pay and I can't wait this long

So the 22nd of December still no money so I called the refunds department and spoke to a lady named Zola explained to her and she checked and told me that my refund is sitting in the approval list what the hell so I told her but Adolfina said it be in my account today.. So she said she will give it to her superior once again and I will get my money in 7 to 10 working days..

So I decided to call again and Zola answered once again I told her listen here she needs to tell her superior to put my money into my account by next week she said she will speak to her superior but now they are closing and I must call back on Wednesday the 27th..

This is ridiculous their fault but I need to run around for my money and plus they lie and can't assist properly..

Highly ****ed off..