BAD SERVICE

On the 28th of February I took a flight back from JHB to CPT! My bags were left behind in OR TAMBO in which bag services confirmed that it would be delivered at 7 pm that very night. At 7pm I called them to find out where my bag was and I was told it would arrive at 9. At 9pm again gave them a call and was informed that it would be received the following day. I only received my bag at about quarter to 12 the following day and there were missing items in my bag. I called bag services to inform them about this and a claim form was sent to me! I sent the form back on the 5th of March and given a timeline of 21 working days, I received an email on the 18th of March and told a time standard of 21 working days. I called the bagg services to enquire as to what was going on with my claim and a guy by the name of Robert arrongantly told me about the changed systems and was only sent on the 9th of April to claims and the time standard of 21 working days. This is terrible service from SAA!!! WHY MUST I SUFFER FOR THEIR INEFFICIENCIES!!!