BAD SERVICE

I booked a flight from Bloemfontein to Cape Town in March, using my Voyger miles. My brother died in a horrific accident outside Swellendam on 5 May. I cancelled my flight because I had to fly straight from Johannesburg to Cape Town for the funeral. I asked Voyger to refund me and credit me with the points used. Twice I send the mail and every time I got the response it will take 21 working days witch it didn,t. I phone Voyger and after wasting my money and been put through to 4 different people who in the end could not give me answers I send a e-mail again. After more than 5 months they responded, informing me I had only one month to cancel the flight in order to get my points back. I did not knew my brother was going to die in that accident. Overall I think they could have made a exemption and refunded my Voyger points.