Bad Service

<p>I was misinformed at SAA check in counter on my recent trip to the US(06/12/2016) that my luggage would go straight to my destination(Boston) and that I wouldn't have to collect it in New York(JFK) but that was not the case. When I arrived in Boston there was no luggage. It was delivered in Boston after 4 days, with no clothes and no response from SAA Buggage department. On my return I reported the incident online to Customer Service and got an email back that I would be contacted by Vaneshree Naidoo and later by Ikram Senena. To this day I haven't heard from SAA.</p>