Bad Customer service from Thando Gadebe

I called this morning as l was struggling to check in online then Thando Gadebe answered the call. I explained that l was struggling to check in online then l gave her my ref number, I must say as she was taking down my ref she was so impatient and cheeky. Then again she asked what's the problem after l had already explained. Nonetheless l told her lm struggling and the only thing she responded was go check in at the airport. After l told her she's not even trying to help she then went on to say our systems are down and we dont know when they are back up And noone tells them anything at the call centre. I asked for a supervisor and he said everything is working perfectly and he asked me what the error message was which Thando didnt bother to ask. I asked him how come his system is working snd he said he has unlimited access on his computer so he's not sure if other systems are down. Im totally shocked at the service l received today. If people arent interested in working why are they seating behind those desks . Please can you hire people that actually need the job and with good customer service.