BAD CUSTOMER SERVICE

This is email sent to SAA I ownder if we will ever get a reply <br> <br> On Tuesday night I had a very unpleasant experience that almost ruined a holiday that had been planned for months to celebrate my husband's 70 th birthday.<br> In September 2014,I booked a ticket for myself using voyager miles. I was told at the Illovo Centre that I was able to make one change to the booking if I wanted to travel later, This I did in May 2015 and at the same time I booked the second ticket for my husband. Our return flights were waitlisted for 27th October and confirmed for the 28th October - this I had in writing. When I checked in on Tuesday night, I then decided go to the ticket office, simply to ask if there had been an update on the waitlisted flight.<br> I was told most categorically by Salaminah Sibanyoni that my ticket had expired as it had been issued in 2014 (October). I patiently explained over and over what the procedure had been and over and over Salaminah insisted that she knew what she was doing and that she was trying to help me. She tried calling all sorts of people, asking her colleagues and no one could shed any light on this. All the while I explained again and again that the correct pr