Bad Customer service

Our Flight was delayed and SAA could not bother to apologize, or even explain what the issue was. We were suppose to travel from East London to Johannesburg at 19:40 and we only ended up boarding the plane at 20:56 and to add insult to injury we were not offered any food or anything except for the on air peanuts!!! at 9pm the last thing I want to consume are peanuts. That SAA flight was rather disappointing, there were so many times whilst waiting or heading towards the airport where we could have been notified of the delay to plan our trip better instead of hearing the delay 10 min before our flight was scheduled to leave!!! this is not acceptable SAA