Bad Customer Experience Centre experience

I finally took the plunge and booked a flight with SAA yesterday, as their prices are consistently better that the opposition. I made a typo in my name, and wanted to correct it online this morning, but the editing is blocked and a message pop up that changes can only be made by the Customer Experience Centre. I duly called them, and was told that I must fix it online. I explained the message that pops up if you want to edit the name, and was told that it should not be like that. When I asked how to fix this, I got cut off. So I'm afraid the old incompetence got carried over to the "new" SAA. Please avoid at all cost.