Bad attitude at check-in

I was appalled when I took my parents to the airport on Saturday to fly back to Brazil. To begin with the bag drop counter was closed, even though there was 3 SAA agents sitting and chatting to each other. So we waited to go to the economic class check-in and the lady that was doing their check in didn't even looked at them much less spoke to them. The only time she said anything was when I asked if they needed to collect their bag in Joburg, to which a very unfriendly \No"was uttered. I'm tired of big companies like SAA acting like they are doing their clients SUCH a huge favour. This is a paid service and the least they can do is treat their customers well seeing they are the ones ensuring there is a job for them. """