1 reviews | Active since Jul 2011
Bad attitude and Rude Staff.Rather use FLYAFRICA
Extremely dissapointed by SAA call centre and airport staff. I bought a ticket for my young sister on Friday the 8th May 2015 in the evening for a flight the following day on the 9th May 2015.Transaction went through nicely and i received a reference number and the money was debited from my account. I woke up in the morning to see that the money had been refunded back into my account.I immediately called the call centre to find out if the the ticket was still valid. The call centre agent said i could easily pay the flight amount at the airport and then my young sister could fly. I then drove to the airport only to find out my ticket had been cancelled and the agent said the only option was to buy a new inflated ticket with the airport charge off 500R which was now 1000R more than i had paid online.I then called the call centre from the aiport and they also said i should buy a new ticket.<br> Airport staff and call centre agents were very rude and unhelpful. And they actually wasted my petrol making me drive to the airport when the ticket had been cancelled. Why they couldnt just let me swipe my card on the same transaction is beyond me. Archaic systems and disconnected employees.
