Bad attitude and deliberateness in negative action

I wrongly booked a ticket under my nickname after I got news early Saturday morning that my dad was in ICU. So they would not help me at the check in and I had to go to the SAA desk. The lady their did everything she could to help me, but gave me the wrong advice. Needless to say I got thru customs and waited for about 30 min at the boarding gate. When I wanted to board they stopped me and said I had to go back to their desk to sort out my name, I waited for 30 min and no one contacted me at the boarding gate!!!! When I arrived at the desk Michael would not help me and I missed my flight. I was very emotional because of my dad so I did swear at him, but his attitude was very unprofessional. The friendly lady at the info desk did help me to book another flight for the Sunday. I feel he could have done more to make sure I did not miss my flight.