Back and forth with SAA agents

I called to change a booking for a no show ticket. Luthando (the agent) told me that everything was being processed an that there was a queue at ticketing so I wouldn't get a confirmation immediately. She took down my details and said she would call me if there was a problem. I asked how long the processing would take, she said 5 to 10 minutes.<br> 1 hour later i had no confirmation and Luthando had not called me back. So I called the contact number again and this time was assisted by Nomsa(another agent) who was rude and extremely impatient, she kept putting me on hold for extended periods. I was the put on the phone with Luthando (the first agent) who told me there was a problem with my booking but the time changes had been confirmed. I asked for a booking confirmation and she told me I couldn't get one and should just wait for my ticket. <br> Eventually Luthando went of the line, I spoke to Nomsa and asked to speak to her supervisor, I was put on hold yet again only for her to get back on the line and tell me that I couldn't speak to her supervisor.<br> Nomsa took my number and promised to sort everything out and call me back.<br> <br> I'm very disappointed with the level of service at SAA