Atrocious Customer Service!
<p>SA1348</p> <p>Durban King Shaka Int – Port Elizabeth</p> <p>13th Aug 2017</p> <p>17h40</p> <p>Mr Shandran Pillay</p> <p>Ticket Number: ********** 772465</p> <p> </p> <p>Dear South African Airways (SAA)</p> <p> </p> <p>As a frequent customer of yours I’m writing in regards to a very distasteful experience I had with one of your employees yesterday namely – Ntombonie Dlamini.</p> <p>At 16h05 I had approached the counter to check-in, I was not greeted nor welcomed in any way and further to that your employee was absolutely rude, her tone of voice and her mannerism was extremely poor. It was as if she was doing me a favour by being there and after having received my ticket from her I had asked for a pen to write down her name, she had then asked me and I quote “Would you like my pension number as well?”</p> <p> </p> <p>Is this how customers are meant to be treated? It’s sad that soon Ntombonie would not even need to be at the counter, with technology changing every day we would soon be able to check in our bags on our own and therefore people like her would not be required.</p> <p> </p> <p>I hope this message is well received and I look forward to your response</p> <p> </p> <p>Regards,</p> <p>Mr Shandran Pillay</p>