At my wits end

<p>My cell phone went missing at OR Tambo airport on Wednesday the 7th of September and I realised it was missing after catching the SAA bus to my BA flight to Durban. BA 6219. I told the air steward and they phoned someone who came to fetch me from the plane and I ran around tracing my steps, but no phone. So I went back to the plane. As the doors had closed the air steward brought his phone to me, and there was a man from SAA by the name of Mishak, who said he had my phone, well he was phoning from my number that I could see. He told me he would leave my phone at Terminal B SAA domestic office for me and gave me a reference number to collect. He said that I would have to send a courier to collect it. Yesterday the courier arrived at the airport, and the office they went to said that had never heard of that reference number, and that they were at the wrong office. I then phoned SAA and spoke to Segokelo on ********** . She told me the office was closed but that the phone was at SAA Baggage Services Terminal B (Arrivals) in the safe, and that I could send the courier to collect it today. The courier has been running around Jhb airport since 09h00 this morning and it is now 11h38. Segokelo is not there today, and nobody knows which office has the phone. This is the most maddening experience I have ever had. Nobody knows what is going on, and it is no surprise that I hate travelling SAA. No one is ever there and SAA wont courier back to you even if you are willing to pay. You have to send the courier yourself, but noone knows where to collect. Well we have wasted 2 days at the airport waiting in queues for nothing. I am at my wits end and just want to know how to get my cell phone back. Really SAA this is a joke! </p>