Are you free or are you dom? Don’t fly SA Airlink!

I’m writing to share my experience with SA Airlink to save anyone from making the mistake of traveling with them. This weekend we were traveling to Kimberley from Johannesburg, on Friday we arrived at the airport late & sadly forfeited our ticket, we were advised there was no refund. In my state of panic I tried to make a new booking. I was alone with my one year old son who was growing increasingly restless & with luggage...it’s alleged I booked a ticket from Kimberley to Johannesburg instead of the other way around, I only discovered this upon checking in for what I believed was our flight. I contacted the call center to ask for assistance as yet another payment had been made & all I wanted was for them to change the booking, I did not mind a layer flight or having to pay the difference as it was my mistake. I was told that there was nothing that could be done & I had forfeited my ticket yet again. I was advised I’d have to pay for another flight & that the cost would be double the amount I initially paid. No sympathy, no assistance, no consideration!!!I had to book a new flight for my son and I after having spent 7 hours at the airport. With tears in my eyes after giving up hope I received some assistance from a booking agent at their concierge desk, I made the payment & eventually we were on our way.When making the booking for our return flight I tried to explain to the consultant what had happened and requested a call back in case my call had cut, she promised to do so but never did!I will never ever fly with SA Airlink ever again, I had the worst experience & do not recommend anyone to fly with them, they have a disregard for their clients, they are 100% in it for the money & couldn’t care less for customer care.