Appalling service via the masterpass app

<p>I am appalled at what I have just experienced at SAA.</p> <p>On 12 July I booked 3 air tickets from JHB-JFK. I then paid for them via the Masterpass app as I do not have a business credit card and this seemed the best option. I received confirmation that the Masterpass payment had gone through. Today I see the payment is still pending from my bank's side. After calling the bank and then SAA (and being put on hold for 25 minutes!) the lady tells me it hasn't gone through because the prices have since changed and that "our system is sometimes slow". I'm sorry but this is not my problem! The prices advertised were the ones I paid for, and now I must spend more money because your system is slow?! So much for the consumer protection act! I would like to receive a call from someone in Management and have these tickets confirmed.</p>