APPALLING SERVICE

<p>Good Day</p> <p>To whom it may concern</p> <p> </p> <p>I am writing to you complain of terrible and pathetic service I have received from SAA.</p> <p> </p> <p>I booked a trip to Mauritius and we departed on 11 April 2017.</p> <p> </p> <p>To start off the plane left about an hour late due to a smoke detector malfunction.</p> <p>My question is don’t you have quality checks in place to check this before the passengers board the aircraft.</p> <p> </p> <p>Secondly when we the aircraft eventually took off we were served lunch and the that was another disaster.</p> <p>We were not given the food we requested for , especially the food for kids which was potato smiley faces.</p> <p>The kids food tasted so awful and my kids refused to eat them. I also tasted the food and it tasted terrible as it was soggy and stale.</p> <p> </p> <p>Due to the delay it has affected my car rental and I had to pay extra because they were waiting for me at the airport and had cancel my</p> <p>Rental as a result I had to re-book which meant me paying more for the car.</p> <p>I ended reaching the hotel so late and lost out the time I would been spending at the hotel. We even had to cancel some of our tours</p> <p>And we was not refunded the money we paid to the tour company. So we have lost a lot money due to the lack of service.</p> <p> </p> <p>When we departed for South Africa on 19 April 2017 I was expecting a better service, however it turned out be just as bad.</p> <p> </p> <p>To start off there was a delay for almost 2 hours again and no communication was received. When the aircraft finally took off</p> <p>It was freezing on the plane and I asked the flight attendant for blankets and her reply was “sorry we don’t have enough blankets”</p> <p> </p> <p>My poor child was freezing and there was nothing I could do. I mean what kind of “SERVICE” if any do you guys provide.</p> <p> </p> <p>The kids also could even watch the movies properly as the headphones were too big and apparently SAA only has one size unlike other airlines.</p> <p> </p> <p> </p> <p>My kids have travelled for the first time and the certainly didn’t enjoy their Experience on SAA.</p> <p> </p> <p>I have travelled the world and I have used other airlines and I must say that I have never</p> <p>In my life receiving such terrible service.</p> <p> </p> <p>Your service is so appalling and it was my first time on SAA and will definitely be the last.</p> <p>Maybe you should take some tips from Emirates and learn about what service really mean.</p> <p> </p> <p>An apology will definitely not suffice and I think I deserve a partial refund considering the poor service and the problem you have</p> <p>Caused me and my family</p>