Appaling service/iTEMS ******

I flew with SAA on the 26th of Decemeber to attend a wedding and wedding festivities and had checked in luggage. My flight was booked for 16:20 from OR Tambo to King Shaka Durban, the flight was delayed and we only left after 5pm. upon arrival to durban i just collected my luggage and rushed back to pietermaritzburg, my suitcase was ruffled through and my outfit for the day before the wedding was ****** together with my perfume set. I immediately contacted customer service and lodged a complain, there was never any feedback and i constantly had to call and follow up, on the 31st of december i was sent an email to say i should complete a claim form which was a lengthy admin process and i will get feedback within 21 days, i sent through the form on the 4th and never recived any feedback and even when calling they keep directing you to a different department or different person. There is no response on emails and when you call they lie and say that they will get the relevant person to call you !. Further to that our return flights were booked with them for the 7th as well and when i visited the baggage department there and asked for assitance everyone keeps reffering you to another person or says they cant do anything until the investigation i then asked the lady do you think its appropriate customer service as theres no feedback or communication and i as the customer need to constantly follow up and she says yes the customer service is appropriate cause it takes 14 days from the day you complained (the 14 day mark was one day after my return flight and i got nothing )