an unsatisfied customer that will never fly SAA or its partners again

<p>E-mail to SAA and no response (typical):</p> <p> </p> <p class="MsoNormal">This e-mail follows after a day of cooling down and, expects a response before the end of the week</p> <p class="MsoNormal"> </p> <p class="MsoNormal">To make a long story short:</p> <p class="MsoNormal"> </p> <p class="MsoNormal">Two air tickets were booked, well in advance, for return from Cape Town to Johannesburg on Monday, 2 May at 11:15am</p> <p class="MsoNormal">Upon check in at 10:15am Monday morning, 2 May we are told our flight is over booked and we need to be pushed over to the 13:15 flight</p> <p class="MsoNormal">This is completely unacceptable as we booked the 11:15 for a reason and, if we wanted to fly at 13:15 we would have booked that time slot</p> <p class="MsoNormal">Needless to say, we were given no other option but to wait for the 13:15 flight which was then still delayed till 14:00</p> <p class="MsoNormal">On top of all this, the lady booking us in has the cheek to say “in future, rather check in online” *** does she not want a job or does she want everything to happen online</p> <p class="MsoNormal">Regardless of us booking online or at the airport, we booked for 11:15 and should have had a seat on the 11:15 flight</p> <p class="MsoNormal">No flights should be over booked in case of cancellations!</p> <p class="MsoNormal"> </p> <p> </p> <p class="MsoNormal">Attached is my receipt for waiting till 14:00 but, I would appreciate more than just the refund of the attached as personal matters were missed due to us missing our 11:15 flight</p>