ALWAYS A DELAY WITH SAA!!!!

<p>My daughter was scheduled to leave East London yesterday (12 July 2016) at 15:10 as an unacompanied minor. Her flight was then delayed and she was scheduled to fly at 17:00 from East London. She eventually landed in Cape Town at 22:54! From 15:30 i was on the phone trying to get hold of SAA customer service, but, with no surprise, there was a "high volume of calls" at the time. After 1 hour and fourty minutes, i was still holding and decided to end the call as it was clear no one was going to answer. I then decided to go online and track the flight, as i had the flight number, but to my surprise the website showed that the flight already landed!!!!</p> <p>So with my 8 year old daughter having to fly and being in the hands of SAA, i was totally freaking out as there was no one that could assist.</p> <p>to cut a long story short, i ask the following:</p> <p>1. SAA had all my details, as my daughter was checked in and my info was given on the booklet that had to be filled in. Why could someone not just pick up the phone and call me to inform me the flight was delayed?</p> <p>2. Her flight number changed, once again no one at SAA could pick up a phone and inform me that her flight number changed?</p> <p> </p> <p>Your service was beyond pathetic and i hope that you never have to trust your child in the care of someone that is 6 hours late and that does not have the common decensy of simply picking up a phone and updating you of whats happening!</p>