Airlink - Negligence/Lost Luggage/*******

On the 12th December I travelled back to CPT from PE. After being in PE 3 days. I checked my luggage in. I then landed in CPT and waited for Luggage. After waiting 30min and not getting my luggage I decided to report it. I was told that they will call me the next day, which did not happen. After a few days I then decided to contact Airlink. I submitted all documents and proof that I checked in my luggage and flew even though they should be able to see it on their system. I was then told I must wait 21 days. I waited 21 days and no one contacted me. I then followed up again. My luggage still not found. I was then told to submit a claim. Which I did. I submitted 3 days travelling clothes etc, from socks to Jackets. I was then told to wait another 21 days. I then received an email that they will only cover refund me $20 x 8kgs. That's not even the cost of my Jacket and bag alone. I still had many other clothing. All I want is for them to replace what i had.

Enough its an inconvenience losing my luggage due to negligence from Airlink, then I had to wait so long, then only to be told that I will be refunded not even 20% of what was lost.

The worst experience I have ever experience and I travel a minimum of once a month. I'm not sure who are the biggest ******* the AIRLINE or WHOEVER STOLE MY LUGGAGE.

Why cant they not have tracked it on camera who stole my luggage.

TOTALLY DISGUSTED!!!!!!!